If you're wonderding how often you should replace a garage door, this blog post will discuss the different factors that affect how often a garage door needs...
Chris was very professional, and was helpful with our questions about what we needed. We would be happy to use The Garage Guys again for any future work.
Exceptional service - these guys are the best! Garage door drama that Rick sorted out ASAP - it was an easy fix that he happily troubleshot with me over the phone. We were not a previous customer, yet Rick took the time out to help us and resolve the issue. Will definitely use these guys again. Thank you Rick!
I can't fault these Guys. With excellent ongoing communication, they were punctual, professional, helpful, friendly and they did a great job. My door was assessed and I was given a price before the work was started. Nothing was too much trouble for Daniel or Lucas. My garage door is now running smoother than when it was originally installed. I am a very happy customer and happy to recommend them to others.
Oren was super helpful with both the quoting process and final installation of the large overhead spring for the garage roller door at our strata complex in Camperdown. The job was completed to a high standard and timed efficiency.Oren is also happy to try and beat competitors on price.Many thanks Oren and team.
Prompt responses from Garage guys team!I had been given professional and humble suggesting solutions from Rick from the beginning.Rick and Lucas came to fix my broken spring , and found out the uneven cables caused excessive pressure to the spring, fixed it . Also serviced two garage doors with no hassles.Thank you Garage Guys !
Exceptional product but what has prompted me to write this review is the exceptional service.Having complained about paying more than I had anticipated for a top of the line B&D roller door, I received a response within 25 minutes at night - the owner is clearly proud of the business’ good reputation and waiting until working hours the following day was not an option.My complaints were addressed with dignity and honesty and restitution was offered - despite my learning that much of the miscommunication had actually been my fault.The customer service from beginning to end has been terrific, as were the technicians who installed the product.Honesty is important to me and this review is well deserved.
Very prompt & courteous. Looked as though they really knew what they were doing. Bonus was they passed on some handy hints to extend the life of my doors.
Great communication by Rick and Lucas in terms of arrival time, the issues, options to resolve these issues and general friendliness on site.Highly recommended.
Rick and Lucas were very efficient, friendly and patient in explaining the mechanical parts that were out of our expertise. The job was done within 30mins. They also tested a few times with us to ensure it’s all good to go. ⭐️⭐️⭐️⭐️⭐️
Very happy with our recent new garage door installation. Prompt response and assessment of old door and of what was required for our new door with quick response to any queries. Door now installed and working well.
I was extremely pleased that Rick was able to get a service team over to repair my garage door within a couple of hours of calling.The work was very professional and efficient, couldn’t fault it at all and would happily use the Garage Guys again, and have no hesitation in recommending them to anybody.
Great service from Garage Door guys. Good communication on when they will arrive and then send a text about 30 mins before they get there which is useful. My door is working well now. Thanks to Rick and the team
My garage door broke when the spring snapped and I needed to get it replaced. I got a quote from another company but The Garage Guys were cheaper by a few hundred dollars and their communications were also better. The service from them was great from start to finish, although there was quite a wait over the Christmas period, but that was to be expected. I'm very happy with the job they did. They took away all the rubbish and the old door, and left the garage in good condition. I had a great experience with them and would recommend them to anyone.
Well done, Rick & Lucas! Initially, had a problem with my electrical socket and this led to what I thought was a simple short circuit issue when I placed the roller door plug into the faulty socket. Got my electrician to check and he confirmed it had actually damaged my roller door motor which is pretty old and needed replacement anyway. Got in touch with Rick & Lucas and quickly they came, replaced the motor two weeks ago and everything is working fine. Yes, I would recommend you get in touch with them if you have any issue with your garage door.
Rick was an absolute pleasure to deal with, we had a new door installed. Tenants list the remotes Rick attended with new remotes filmed the procedure on using new remotes so all could refer back to. We will definitely engage them again.
Great customer service, I was in a rush to replace my garage locker as I am vacating the place and Rick was prompt to help me find everything I needed. Highly recommended
Very helpful, patient and professional service from Chris. Really impressed with their reach back technical service. I am pretty hand-on but there is a lot to get ones head around with choosing the right garage door. I now understand why the Garage Guys' are rated as 'platinum' dealer.
The Garage Guys went above and beyond. Can‘t fault them on any aspect of their service: punctual, caring, professional! Extremely happy with the result and highly recommend!
I don’t know about you but when I need to call someone to fix, repair or install something I sometimes get a bit of a sense that it’s going to be hard. The team at The Garage Guys made it so easy from the first call to the completion of the job. They just smashed it out of the park. Communication was easy, responsiveness was fantastic and the solution was perfect. Great Job Rick and the team for a wonderful experience.
Rick was such a legend, so easy to work with and coordinate. Came promptly, was up front and honest, very competitive in terms of price and just all around a breeze. Absolute legend. Can’t speak high enough. Wish all tradies were like this. Thanks again!
Had an issue with my garage door not opening all the way. I contacted the Garage Guys and was promptly contacted by Rick who attended shortly after my call. Rick was amazing and sorted out the issue within a few minutes!! Amazing and prompt service! Thank you Rick 🙂
Great company to deal with. From initial contact to completion, The Garage Guys left me feeling confident and happy with my choices of door-type, colour, and installation date/time. Installers were prompt and communicated well regarding time of arrival, and the result was perfect.
Messaged Rick last night that we needed garage door fixed as cable had snapped. He replied within 1 minute and said he'd be here today at 3pm. Right on time which was very impressive, he explained everything thoroughly. Rick and Lucas finished the job in just over 1 hour. They were both effecient, thorough and really friendly guys as well. Will not hesitate to recommend The Garage Guys.
Rick came to assess and repair my garage door this morning. He called in advance of arriving, arrived on time and carried out the repairs to my enormous satisfaction. I would highly recommend The Garage Guys.Thank you Rick for your professional expertise!
Rick has been fantastic. He has gone beyond the call of duty to help us when our garage door had flood damage.He always returns calls and messages quickly and arrives with a smile on his face too.Highly recommended.
Daniel and Rick did a great job. Installed SmartHub and they did professionally and make sure all works. Great communication and also great explanation by Rick on site about the issue, challenges and how to resolve. Highly recommended.
Just had Rick at our place to look at our garage door. Received a text message 10min out and then upon arrival. We needed a new cable as it was wearing away. When I mentioned that the door was also rather noisy Rick did a ‘grease and oil change’ and it is now really quiet and working perfectly.He explained each step/option very clearly and I was most impressed. Highly recommend Garage Guys and Rick really knows his stuff 😊
Needed one $25 cable replaced. Got told over the phone I needed to replace two cables despite having the other one replaced 12 months prior. $480 for the 25 minute job. No thanks I’ll do it myself.
Rick and Lucas did an amazing job to resolve an issue following our recent installation. They took the time to work through the problem and explained what they had to do to address it. There was also a further challenge with the auto lock, which was identified shortly after they left and they were happy to return straight away to tackle and ensure all issues were resolved completely.
I recently had an urgent issue with my garage door and reached out to Garage Guys. The same-day response was impressive, with technician Rick and the team mate arriving promptly. He assessed the problem, explained it clearly, and provided a straightforward solution without unnecessary upselling. The repair took only 20 minutes, showcasing his efficiency and expertise. I appreciated the transparency in pricing, with the final invoice matching the initial estimate.
